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You must provide exceptional customer service in all job functions/interactions.

  • Coordinate semester billing process and billing communications, including Nelnet eBill.
  • Process and record student and remittance payments, accurately process, record, and reconcile cash receipts, and process credit card payments in accordance with privacy practices.
  • Work with Library and Instructional Technology Services to ensure student financial information is accurate and up to date.
  • Assist students with special circumstances and back balances with payment plans.
  • Collaborate with Finance and Administrative Services and 3rd party servicers to coordinate collection assignments, collections, and account write-offs.
  • Coordinate adjustments for bankruptcy and other settlements and management of accounts assigned to collection agencies.
  • Stay up to date with State/Federal Collection Regulations.
  • Process chargebacks and invoices
  • Assist in the development and maintenance of departmental policies and procedures.
  • Maintain confidentiality of records and information.
  • Assume additional duties as assigned


Bachelor’s Degree in Accounting, Business Administration, or related field.

Minimum of 3-6 months in Student Services or Customer Service


  • Understanding of accounts receivable and collections processes and principles.
  • Proficient in Microsoft Office (Word, Excel) basic applications.
  • Ability to learn technological applications.
  • Excellent communication skills.
  • Ability to relate effectively with students, staff members, and office visitors.
  • Ability to work in a fast-paced, highly quality-focused service environment with excellent organizational skills and a professional manner.
  • Ability to take directions and use independent judgment.
  • Ability to work in a safe and secure work environment that may periodically have unpredicted requirements or demands
  • Commitment and respect for diversity.
  • Commitment to Carthage College’s mission and goals.
  • Ability to perform all of the essential functions, skills, and specifications of the position.

Apply online